A real person reads every message. Most we answer within a business day — often the same hour.
For account questions, calculation disputes, or anything you'd like a considered reply to. We respond within one business day.
support@rafiq.money →Have a fiqh question that goes beyond what Rafiq can calculate? Our scholar board reviews submitted questions weekly.
scholars@rafiq.money →Found a wrong number, a broken screen, or a ruling that seems off? Tell us — we credit reporters when we ship the fix.
bugs@rafiq.money →Think you've found a security issue? Please disclose responsibly. We acknowledge reports within 24 hours.
security@rafiq.money →Most connection failures resolve by refreshing credentials inside the linked-accounts screen. If that doesn't work, email support with the institution name and we'll check whether it's an outage on our aggregator's side.
Open the calculation, tap Show the work, and compare the rulings and assumptions shown to your actual situation. If something is still off, email support — we'll walk through it together, and if it's our error we'll correct it publicly.
Settings → Madhab. Your calculation updates live and your history is preserved under both schools.
Settings → Subscription → Cancel, or cancel directly from the App Store. Your access continues until the end of your current billing period, and you keep all your data.
Settings → Privacy → Delete account. This removes your data within 30 days. You can export everything first if you want a copy.
We're live in the US and Canada at launch, with the UK and Gulf markets following within the first year. Join the waitlist from the app and we'll email you when your region opens.
Support is available Monday–Friday, 9am–6pm EST. Most emails are answered within a few hours during those windows. Outside hours, expect a reply the next business morning. We don't use bots for support — every response is written by a person on the Rafiq team.
For planned maintenance, known incidents, and historical uptime, check status.rafiq.money. We post updates there before we post anywhere else.
We host a small, invite-only community for paying members — a place to ask questions, share setups, and suggest features. Details arrive by email after you subscribe.
If none of the options above fit, just email zaeem@rafiq.money. It reaches the founder directly, and no message is too small.